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We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

We encourage you to contact the clinic/unit in advance of your visit at HSN to make necessary arrangements for services you require.  Please use the main hospital telephone number 705-523-7100 to contact the appropriate clinic/unit.

Parking lot designations


Please contact the Patient Relations Office at 705-523-7100 extension 3737 or by email at

  • if you have feedback on how services are delivered to people with disabilities
  • if you have any questions or concerns related to our accessibiilty commitment to you 
  • if you require HSN’s documents in an accessible format

Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), organizations must make their accessibility compliance reports available to the public.
HSN’s Compliance Status Report filed November 2024.

Accessibility Plan (2019-2023)




Bell Relay Services

The Bell Relay Service (BRS) supports communication by phone between hearing people and people who are deaf, oral deaf, deafened, hard of hearing, or those with speech disbilities. 

Contact a Bell Relay Operator (24/7)

Phone: 1800-855-0511 (to connect directly with someone who uses a TTY)

Phone: 711 (if you are using a TTY)

Phone: 1800-855-1155 (TTY to TTY) 

Please visit Bell Relay Service for more information.