Accessibility

We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Planning Your Visit to HSN

We encourage you to contact the clinic/unit in advance of your visit at HSN to make necessary arrangements for services you require.  Please use the main hospital telephone number 705-523-7100 to contact the appropriate clinic/unit.

Parking lot designations

Feedback Process

Please contact the Patient Relations Office at 705-523-7100 extension 3737 or by email at patientrelations@hsnsudbury.ca:

• if you have feedback on how services are delivered to people with disabilities
• if you have any questions or concerns related to our accessibiilty commitment to you 
• if you require HSN’s documents in an accessible format

Patient Relations Office

Telephone: 705-523-7100 ext. 3737
Email: patientrelations@hsnsudbury.ca
In person: 41 Ramsey Lake Road, South Tower, Administration Hallway

• Virtual Appointments available upon request
• Interpreter Services for Deaf and Hard of Hearing patients is available upon request
• Communication Supports available upon request

HSN Accessibility Plan

Under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), organizations must make their accessibility compliance reports available to the public.
 
HSN’s Compliance Status Report filed November 2024.

Accessibility Plan (2025-2030)

HSN Policies on Providing Services to People with Disabilities

• Accessibility (EN)
• Accessibility (FR)
• Accessibility Customer Service Standards
• Patient’s Pet and Emotional Support Animal Visitation

Accessible Washrooms

Accessible Washroom Locations

Disruptions in Service

Disruptions in Service