HSN Visiting Guidelines 

Visiting hours at HSN are flexible.

Your kindness, patience and understanding goes a long way in maintaining a safe and healthy environment while our teams provide the very best care possible to patients and families. 

When visiting the hospital we ask that you please:

1. Clean your hands often:  Cleaning your hands is the single most effective way to reduce the spread of illness. Clean your hands often using the alcohol-based hand rub found across our buildings. This includes when entering or exiting a patient room, coming in contact with someone, coughing or blowing your nose, or putting on and taking off personal protective equipment. 
2. Self-Screen for respiratory symptoms: Visitors are required to self-screen for symptoms by reading signage as they enter the hospital. Please do not visit patients at HSN if you are not feeling well, have had COVID-19 in the last 10 days or come into close contact with someone who has had COVID-19 in the last 10 days. 
3. Follow signage for masking across our facilities.  HSN is a mask friendly hospital. Masking is optional and strongly encouraged across the hospital, except for units on outbreak where masking is mandatory. 

HSN’s Infection Prevention and Control team continues to work with our Occupational Health and Safety team to monitor prevalence of respiratory disease in our hospital.

Units on Outbreak

The following units are currently on outbreak and have enhanced infection prevention measures in place. Please wear a mask if visiting these units and read this pamphlet on visiting a unit on outbreak for more information.  

• There are currently no outbreaks at HSN. 

Visiting Units on Outbreak

Visitation for patients on an outbreak unit will be limited to 1 person (Care partner/visitor) at a time. 

Masking is required at all times for patients and visitors for areas on outbreak. Please follow the signage on units for further instructions.

NOTE: Visitors may be restricted to ensure the safety of patients and staff. 

What is a designated care partner?

Designated Care Partners are more than visitors. They are crucial members of the care team and provide essential physical, emotional, social spiritual support and are defined as family members or other persons of significance in the life of the patient. 

The designated care partner will be identified by the patient or through discussion between the healthcare team and family.  They work with the patient and the healthcare team to ensure care, care planning and decision making are advocated for appropriately. 

Visitors play an important social role for patients, however, they do not engage as active partners in care.  They can be family members or other people of importance including children.