We are located on the 3rd Floor of the Center Tower of the hospital. If using the South entrance elevators, turn left off of the elevator and proceed down a long hallway. We are halfway down the hallway on the right hand side. If using the Center Tower elevators, turn right off of the elevator, then turn left and proceed down a long hallway. We are halfway down the hallway on the left hand side.
Parents and caregivers are important members of the care team. We offer a Sleep Room should you need to lie down or decide to spend the night. Please see the Ward Clerk in the Birthing Centre for access to this room.
Doctors, residents and medical students rotate on a weekly basis. Depending on how long your baby is here, you may meet a few teams during your stay.
Registered nurses and nursing students are an excellent resource if you have any questions.
On-site pharmacists help the team make the best decisions for your baby’s medication, from dosing to drug interaction.
A variety of therapists, including respiratory therapists, physiotherapists, occupational therapists, and speech language pathologists, may be involved in your baby’s care.
Dietitians will work with staff to plan meals for your baby’s hospital stay, if needed. They can help you with special dietary needs relating to your baby’s treatment, religious beliefs,allergies, and personal preferences.
Social workers can help you and your baby cope with being in the hospital. You can request a social worker through your nurse or doctor.
Other team members
Your health care team may also include milk preparation staff and spiritual care resources
- Parents/guardians may remain with their child at all times.
- Primary support members are welcome to visit at any time, but must be accompanied by a parent/guardian of the patient.
- Visitors of the patient and family may visit between the hours of 9:00 a.m. and 9:00 p.m. but must be accompanied by a parent/guardian.
- The number of people welcomed at the bedside at any one time is limited to two (2) persons (parent/guardian/grandparent counts as one of the two (2) visitors).The length of stay for visitors (excluding parents/guardians) is limited to thirty (30) minutes. Exceptions will be determined in collaboration with the staff and family while maintaining safety for all patients.
- Please check with your nurse for any specific visiting restrictions for your child.
- Sibling visits will be prearranged with the nurse caring for the baby.
- Siblings of any age may come in to visit.
- Children's behaviour is monitored by the responsible adult to ensure a safe and restful environment for the patient(s).
Visitors are not allowed if they have any of the following symptoms:
- A rash, itchy skin, or an infection on the skin or hands
- A cold or runny nose
- A cold sore, or onset of a cold sore
- Recent exposure to someone with chicken pox, measles or the flu
Breastfeeding is an important way to help your baby grow strong. If you are experiencing difficulties with breastfeeding, our nurses will offer support and can put you in contact with a Lactation Consultant.
Breast pumps are available throughout the unit and breast pump kits can be purchased from the Birthing Centre.
If expressing/pumping at the hospital:
- Containers and labels for your breast milk are provided
- Label the containers with the date and time of expression
and bring it to the nursing desk for storage instructions
If expressing/pumping at home:
- Freeze the milk immediately and bring it to the hospital
We encourage you to take part in the daily bedside rounds with
your baby’s medical team. These rounds are a great opportunity to ask questions, make suggestions and ensure that you are involved in the plan of care for your baby.
If you are unable to stay with your baby, we welcome you to call the unit at any time during the day or night. Please ask to speak to the nurse who is caring for your baby by providing your baby’s first and last name. (705-523-7100 ext. 4724)
To protect your baby’s privacy and confidentiality, we will only give information to parents or legal guardians. Staff will not offer any information to extended family or any friends of the family.
Please speak with your baby’s nurse regarding any comments/ concerns you may have during your baby’s stay. If your baby’s nurse is unable to address your concerns, please speak to the Charge Nurse or the Clinical Manager of the NICU at extension 1511.
Please complete the Patient Satisfaction Survey prior to your departure. You can deposit your confidential survey in the white locked box on the left hand side of the hallway on your way out of the unit. Your feedback is always appreciated!
If there is a language barrier, we can arrange for translation services in many different languages. Please let us know how we can help, and we will make the necessary arrangements.
The NICU is a locked unit with a “buzzer” system for entry. Guests will be asked to identify themselves and who they will be visiting prior to entering the unit.
All babies will wear a security bracelet (“HUGS” tag) around their ankle. These bracelets will trigger an alarm and lock the unit doors if a baby comes close to the exits (where you see yellow caution tape on the floor), or if the strap or tag is tampered with in any way. Please do not adjust or try to remove the bracelet without first speaking to the nurse caring for your baby.
Your baby will also be wearing an armband on one wrist or ankle. Please make sure that your baby’s armband has the correct name and information. Please also feel comfortable to alert staff if you see them starting a procedure or giving medication without first checking your baby’s armband, or if the armband has been removed.
Most patients have their release signed the morning or afternoon that they are discharged from HSN. Before you leave, you and your baby’s nurse will discuss medications, follow-up appointments, and care to be given at home. If you have any questions or concerns, please ask your nurse at this time.
Your nurse will review your baby’s detailed discharge checklist and ask you to sign it prior to discharging your baby. This checklist ensures consistent care throughout your baby’s stay and helps the discharge process run smoothly and quickly.