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Visitor Information

If you have a fever or cough or have been instructed to quarantine by public health officials or in accordance with federal travel guidelines, please do not visit Health Sciences North.

All Designated Care Partners and Visitors coming to HSN must wear a mask as an added step to reduce the spread of germs and protect vulnerable patients.

Safety remains our top priority during the pandemic. To ensure the safety of our patients and families, our staff, physicians and volunteers we continue to review and revise our visitor policy.

 

Beginning November 22, 2021 Visitors and Designated Care Partners are required to show proof of full COVID-19 vaccination, or an approved medical exemption, along with government-issued photo I.D., in order to visit with patients at all Health Sciences North (HSN) facilities.

As of January 10, 2022, organizations and businesses that are under the provincial proof-of-vaccination system have been advised to no longer accept physician notes as valid medical exemptions.

Proof of exemption must be demonstrated via:

  • Valid government issued personal identification and;
  • Enhanced vaccination certificate with official QR code
 

Designated Care Partners are more than visitors. They are crucial members of the care team and provide essential physical, emotional, social spiritual support and are defined as family members or other persons of significance in the life of the patient. 

The designated care partner will be identified by the patient or through discussion between the healthcare team and family.  They work with the patient and the healthcare team to ensure care, care planning and decision making are advocated for appropriately. 

Visitors play an important social role for patients, however, they do not engage as active partners in care.  They can be family members or other people of importance including children.

 

Please note that individual units may need to introduce limitations when space is of concern.

 

Visitor Guidelines Effective June 27, 2022

 

Type of Patient Visit Number of Care Partners Allowed Per Patient
Emergency Department One Designated Care Partner/Visitor.

Due to space limitations in our waiting room, you may be asked to wait outside until your loved one is placed in a room in the Emergency Department.  

General Outpatient Appointments:
(All care not requiring an overnight hospital stay)

One Designated Care Partner/Visitor will be permitted  

Inpatient:
(Patients requiring an overnight hospital stay)  

Two Individuals (Designated Care Partners or Visitors) can be present at the bedside at the same time.

Staff may restrict access when/where there are overriding health and safety concerns.

 

Child or Youth Patient under 18 years of age

Two Individuals (Designated Care Partners or Visitors) can be present at the bedside at the same time.

Patients giving birth

Two Individuals (Designated Care Partners or Visitors) can be present at the bedside at the same time.
 

 

Patients who are at

End of Life

Two Individuals (Designated Care Partners or Visitors) can be present at the bedside at the same time. 

 

COVID-19 Probable/Positive Patient (Adult/Pediatric patients) and units on outbreak  

Two Designated Care Partners/Visitors- One is permitted at the bedside at a time.

 
 
 

To make a request, please contact Patient Relations at 705-523-7100 x 3737or patientrelations@hsnsudbury.ca

More information on the Requirements for travel to Canada can be found at Compassionate entry for travellers and limited release from quarantine

 

As part of efforts to maintain social distancing and reduce the risk of spreading any germs to our patients and staff, non-essential belongings are not permitted at HSN.

Essential personal belongings include:

  • Medical aids (hearing aids, glasses, walkers, braces)
  • Home medication
  • Dentures & adhesive
  • One (1) electronic device with the charger
  • Personal items (books, magazines, puzzle books, family photos etc.)
  • Toiletries (toothbrush/paste, deodorant, shampoo, conditioner, grooming products, bladder control/feminine hygiene products

Individuals must successfully pass the entrance screening to drop-off belongings for patients. Those who fail screening will not be permitted to drop-off belongings. Screeners will provide the family member one clear plastic bag to place the personal items in. Please keep drop-offs of personal belongings to a minimum. 

HSN is not responsible for personal belongings that are dropped off at the screening desks during the pandemic.

 

As part of our ongoing efforts to protect the public, patients, staff and physicians from the potential transmission of the COVID-19 virus, HSN is not accepting the following:

  • Donations of food, flowers or care packages from the public. 
  • External deliveries of food, flowers or care packages for patients currently in hospital.
  • Food deliveries for employees/physicians/staff/visitors.

Dialysis patients attending treatment may bring food for themselves but can’t share with others. Visitors of ill children or youth, and visitors of patients giving birth may also bring food. Food delivery is not permitted. 

Food is available for purchase at HSN’s Tim Horton’s, Rock Garden Café and vending machines.

 

If you have questions or concerns with any of the information above, please contact a member of you or your loved one’s care team by calling 705-523-7100 or 1-866-469-0822 and ask to speak with the Charge Nurse or Clinical Manager (or Manager on call if you are requiring assistance after business hours, on the weekend or on a statutory holiday).  

If you still have questions or concerns that cannot be addressed by your care team, please contact Patient Relations at 705-523-7100 x 3737 or patientrelations@hsnsudbury.ca.

 
Contact Us
Address

Health Sciences North
Ramsey Lake Health Centre
41 Ramsey Lake Road
Sudbury, Ontario, P3E 5J1

Phone: 705-523-7100