UPDATE as of Friday, April 11:
Systems have been restored
We are happy to report the technical issues have been resolved with the Electronic Medical Record. All systems are back up and running as of 6:00 AM this morning.
As this system is brought back online, there may be some delays so we ask for your patience with our teams today.
All patient appointments and clinics are moving forward as usual.
We understand there were a few virtual appointments and procedures impacted on Thursday. Patients impacted will be contacted to be rescheduled as soon as possible.
Thank you for your understanding and we apologize for this inconvenience.
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Health Sciences North (HSN) is currently experiencing delays due to an issue with the Electronic Medical Record (EMR) system that is affecting hospitals across Northeastern Ontario. This system plays a vital role in accessing important patient information, care plans, and medical history.
Our dedicated teams are using manual processes to ensure that patients and families continue to receive safe, high-quality care. While you may notice some delays, all procedures and appointments are proceeding as scheduled.
We sincerely appreciate your patience and understanding during this time. If you are coming to HSN for care, your kindness and compassion mean a great deal to our staff. We apologize for the inconvenience and appreciate your understanding.