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Susie, Former Patient Advisor

Nick, Former Patient Advisor

Charles, Former Patient Advisor

Cathy, Former Patient Advisor

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Become a Patient & Family Advisor at HSN

Become a Patient and Family Advisor at Health Sciences North


Are you interested in sharing your patient experience to help others cared for at Health Sciences North (HSN)?

HSN is seeking community members who have recently been a patient, or whose loved one was cared for at HSN, to partner with us as Advisors to share perspectives on what we do well and what we could do better. Advisors will have the opportunity to participate in discussion groups, review patient education materials and work on short-term projects to help improve the care experience for patients.

Please contact us to apply or learn more about becoming a Patient and Family Advisor.

Telephone: 705-523-7100 ext. 2355
Click here for the application form.

Patient Relations

Share your experience with us

At Health Sciences North (HSN), we welcome feedback about what we do well and how we can improve the care and services we provide.  Patient Relations provides an opportunity for you to discuss any concerns or share any compliments you may have about your experience at HSN.

Do you have something to tell us about your experience at HSN?

If you have a comment, compliment or concern, we encourage you to first speak with the nurse, physician or staff member involved.   If you are not satisfied or they are not available, ask to speak with the Charge nurse, Clinical Manager or Manager.  If you still have questions or need further assistance, you can contact Patient Relations.

Patient Relations can help:

  • If you have some needs that you feel have not been met, we’re here to listen and support you through your experience.
  • If you have questions about your care or treatment, we’ll help you understand and assist you to communicate effectively with your care team.
  • If you wish to offer compliments about the hospital’s service or staff, we will share messages to care teams.

To provide patient feedback, please call
705-523-7100, ext.3737, or email

On weekends or after business hours, please leave a voicemail and your call will be returned the next business day.  Please indicate the best way to contact you including your phone number and/or email.

Patient Ombudsman 

If you are dissatisfied with the outcome from the HSN Patient Relations process, you also have the option of contacting the Patient Ombudsman who oversees the complaint process for public hospitals, long term care homes and community care access centres.  The Patient Ombudsman can be contacted in the following ways:

By telephone: (Monday to Friday) 9:00 a.m. to 4 p.m.) 1 888 321 0339


Mail: Box 130, 77 Wellesley Street West, Toronto, ON M7A 1N3

Fax: 416 597 5372