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Emergency Department

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Where we provide 24/7 quality emergency care


 What to expect?

1. RECEPTION: You will be asked to provide your health card and your reason for visiting.

2. TRIAGE: Every effort will be made to assess you within 15 minutes of your arrival. A triage nurse will take a history of your compliant, assess your condition and initiate appropriate diagnostic tests if need-be in order to assist the doctor/nurse practitioner and expedite your care. It is important to have a complete list of your medications and any allergies. 

3. REGISTRATION: If your case is urgent, you will be sent directly to one of the treatment rooms. A registration clerk will then get the necessary information to register you in the system. 

If your case is of a less urgent nature, you will be registered and sent to the appropriate area for care. If your condition should change while you are waiting, please notify the Triage Nurse.


What to bring?

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1. Your OHIP card (either the red and white card or the green card with photo)

2. A list of  medications that you take or the bottles including all prescription, non-prescription and herbal remedies

3. A list of all allergies

4. Any health records you may have concerning your health

5. If you are accompanying a child, please remember to bring diapers and the child's favourite toy or activity book.


Who will I see?

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The Emergency Department is staffed at all times by specially trained emergency physicians, nurses and allied health professionals. HSN is a teaching hospital affiliated with the Northern Ontario School of Medicine, Laurentian University, Cambrian College and Collège Boréal. During your visit to the hospital, you will be seen by a team of health care professionals, some of which may be in training. Individuals in training will identify themselves to you as learners or medical residents. Working under the close supervision of hospital staff and attending physicians, they play an important role in the care and treatment of you and your family. 



Why do I have to wait?

The Emergency Department does not operate on a first come, first serve basis. All patients are seen by a triage nurse and assigned a triage level based on the Canadian Triage Acuity Scale. Patients are seen in the order of their triage level, not on time of arrival. This Triage approach allows us to give priority to those patients whose ailments are most severe and acute. 



Reasons for delays

The Emergency Department may appear quiet in the waiting room, but it may be very busy in the area where patients are being treated. We do our best to care for you as quickly as possible. Your co-operation helps us provide more timely care. 
Your treatment in the Emergency Department may take several hours depending on the following:

  • Whether or not you require tests
  • Whether or not you require immediate test results
  • Whether or not the emergency physician needs to consult a specialist 
If admission to the hospital is required, a bed will be arranged for you. Note that if it is an emergency admission and not a scheduled one, a bed may not be immediately available.


You Have Other Choices

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Residents of the Greater City of Sudbury and its surrounding area are encouraged to consider alternative healthcare choices in the city for treatment of non-urgent medical conditions.

Visit Your Family Doctor

For less urgent problems, your first choice is to call your family doctor. Make sure that you know the office hours and what plans are made for patients when the office is closed. Also, find out what you should do when your doctor is away on vacation. If you have questions about your medications, feel free to talk to your pharmacist or family doctor.

Crisis Intervention Services

Feeling Overwhelmed? You have Options. We Can Help.
Crisis Intervention Services are free for people living or visiting in the Sudbury & Manitoulin Districts. We work with individuals of all ages and with your family and other supports if you agree to have them involved. We will help you find solutions to the issues you face and provide brief counselling and referral to other programs or agencies than can help you.

Other Community Options

Telehealth Ontario 
1-866-797-0000 

 
Laurentian University - Sudbury - Health and Wellness Centre   (Students/Staff)
705-675-1151 ex. 1067 or 705-673-6546
935 Ramsey Lake Rd, Rm G-23

 
Brady Clinic 
705-688-8833 ex. 300
359 Riverside Dr.  Suite 101
     
Northwood Medical Clinic-South End
705-522-3380  
2009 Long Lake Rd. 
Cambrian College - Health and Wellness Clinic   (Students/staff)
705-566-8101 ex. 7822
1400 Barrydowne Rd, Room 2208, 

Northwood Medical Walk in Clinics - Lasalle Blvd   
705-560-2227
1280 Lasalle Blvd, Suite 102, Sudbury

Garson Walk In Clinic   
705-693-2666
3098 Falconbridge Hwy, Garson

Notre Dame Walk In Clinic  
705-671-9797 ext 4
430 Notre Dame Ave, Sudbury

Killarney Health Centre   
705-287-2300
34A Commissioner St, Killarney, ON  

Val East Medical Clinic 
705-897-7464 
3140-8 Highway 69 North
Lasalle Walk-In Clinic 
705-222-9038 
1813 Lasalle Blvd. 

Lively After Hours Walk in Clinic
705-692-4774
204 6th Ave, Lively

Primacy Medical Centre
705-222-7451
1485 Lasalle Blvd. (Inside Real Canadian Superstore)

Good Doctors Walk-in Clinic
705-805-0199
1984 Regent Street, Suite 126, Sudbury


Are visitors allowed in the Emergency Treatment Area?

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Patients in the Emergency Department may have one visitor at a time.  Pediatric patients (under the age of 18) may have up to two visitors at a time. Visitors are restricted to immediate family only.  

The nurse may permit more than one visitor to patients based on circumstances such as:

  •       Critically ill patient 
  •       Children under age of 18 
  •       Palliative care 
  •       Compassionate reasons 
  •       Patient with physical limitations or is cognitively impaired 
  •       Language barriers

Visitors and patients must remain inside the treatment rooms. If a visitor leaves the bedside (for example, to step outside), he or she must check with the security guard at the information booth before returning to the bedside.  

The nurse may ask a visitor to leave for a brief time for clinical assessments, procedures, treatments or other circumstances.